Terms of Service

1. Introduction and what these terms do

1.1. Who we are

www.Eleven.Legal is a site (the “Site”) and service platform that provides corporate and commercial legal advise and documentation creation, review and amendment. The Site is owned and the service is provided by Eleven Legal Partners FZE (“Eleven Legal”, “us”, “our” and “we” below), a free zone establishment, registered in Sharjah Publishing City, with License No. 4413549.01. Eleven Legal is licensed to provide legal activities, including general counseling and advising, preparation of legal documents, legal consultancy and corporate Services

To contact us, please email hello@eleven.legal or set up a call via the site.

1.2. When these terms apply

These Terms of Service (“Terms”) apply when you (“your” and “User” below) Subscribe through the Site (or otherwise in relation to Non-Subscription Services) to use our legal services for advice or the creation, review or amendment of corporate or commercial documents (together, the “Services”).

To use our Services you must agree to these Terms so please read them carefully. By subscribing and making a payment you confirm that you agree to these Terms and a contract will come into existence between you and us. If you use any of our Services before you have confirmed that you accept these Terms then, by using our Services, you agree that you have read, understood and accepted these Terms and our Privacy Policy and all/any other notices posted by us on our Site or directly to you. If you disagree with any of these Terms, please do not proceed to payment as we do not provide any refunds. You can find more information about refunds in clause 7.6.

You are responsible for ensuring that all persons who use our Services through your internet connection are aware of these Terms and our Privacy Policy and that they comply with them.

If you subscribe and/or use our Services, you’ll be confirming that you intend to use the Services during the course of your business, craft, trade or profession. When you use the Services on behalf of a Company, then by accepting these Terms you confirm that you have sufficient authority to enter into a contract on the Company’s behalf and that you understand and agree that the Company will be our customer and not you personally.

IF YOU DO NOT ACCEPT OR AGREE WITH THESE TERMS YOU CANNOT USE THE SITE OR OUR SERVICES. IF YOU HAVE PROCEEDED TO SUBSCRIBE AND HAVE MADE PAYMENT AND THEN COMMENCED USE OF THE SERVICES WE WILL DETERMINE THAT YOU HAVE ACCEPTED THESE TERMS AND OUR PRIVACY POLICY IN FULL.

1.3. Before you make a purchase

We will not provide any services, documents, or advice to you to inspect or review before you decide to Subscribe. We encourage you to review the “Frequently Asked Questions” section of our Site and / or set up a call with one of our team members who can answer any questions you may have in relation to how our Services work.

All payments you make are non-cancellable and non-refundable, subject only to the provisions of clause 7.6. Please read those provisions carefully before you make a purchase.

1.4. Terms subject to change

We may change, modify, add or remove sections of these Terms from time to time. We will post any changes to our Site by updating these Terms, but we may not make any separate publication about such changes, so please revisit these Terms every so often, because we assume that you agree with these Terms at all material times if you continue to use the Site and our Services.

These Terms were last updated on 1 November 2024.

2. Data Protection

2.1. It's your data

Your personal and company data is sensitive and entitled to protection. All rights, titles and interests in your data held by us are 100% yours. Any personal, company and user-generated information will only ever be shared voluntarily by you and you confirm that you have obtained the necessary consent and have given appropriate notices to lawfully share any individual’s personal data with us for the duration and purposes of these Terms. We’ll never share or make your data or information available to anyone without your explicit permission (other than being legally required such as by a court order).

2.2. Client Creation

You are responsible for all content that you share or otherwise make available to us. Your access to and use of our Services may be monitored, including but not limited to, for the purpose of identifying illegal or unauthorized activities.

All personally identifiable information collected from you is governed by our Privacy Policy.

2.3. Data collection

Subject to the confidentiality obligations created under these Terms (see below), you agree that we have the right to collect and analyse specific data points and other information gained from you and including but not limited to interactions with our team. This covers, without limitation, information concerning your data and data derived therefrom, and we will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Site and for other development, diagnostic and corrective purposes in connection with the Site; and (ii) to disclose such data solely in aggregated or other de-identified form in connection with our business. This is for the mutual benefit of all our users.

For more information about your data please review our Privacy Policy.

2.4. Providing site feedback

If you give us feedback on the Site, for example recommendations for improvements or features, such feedback will be deemed non-confidential and non-proprietary and implementation of that feedback is owned by us and may become part of the Site without compensation to you. We reserve all rights in and to the Site unless we expressly state otherwise.

2.5. Phone, SMS and email contact

If you provide us with your phone number, you agree to receiving phone calls us regarding the Services you have purchased or are planning to purchase. If you provide us with your phone number, you also agree to us sending you information and updates by text message (SMS) or Whats App regarding the Services you have purchased or the Services we are currently supporting you on, or about similar services you may be interested in. You can at any point opt out of receiving such messages by unsubscribing following the steps set out in the message, or by emailing us at hello@eleven.legal.

2.6. Who is the controller and who is the processor

As part of providing the Site and the Services to you, we will process personal data. We will do so either as a data controller (meaning, we decide the manner and purpose of the processing) or data processor (meaning, we process the data on your behalf and on your instructions) depending on the circumstances.

When we process your personal data for our own business purposes (for example, creating your account, managing our relationship with you, handling customer service questions and managing billing and invoicing), we are the data controller. In that case, we will process personal data in accordance with our Privacy Policy.

When we process personal data on your behalf for your business purposes (for example, contract review, amendment or creation), we are the data processor. In that case, we will process personal data in accordance with our Privacy Policy and this clause 2.

2.7. What data we will process on your behalf

When we act as a data processor on your behalf, we will carry out the processing activities below:

(a) Subject matter of the processing: the provision of the Site and Services to you.

(b) Duration of the processing: starting on the date you provide the relevant personal data to us until you cancel your subscription.

(c) Nature and purpose of the processing: adding relevant personal details to the contracts or document we create, for example parties details in a memorandum of understanding.

(d) Type of personal data involved: name, address, email address, job title and other details relating to the parties to a contract.

2.8. We will only act on your documented instructions

We will only act on your documented instructions (including with regard to transfers of personal data to a third country or an international organisation) unless we are required by law to act without such instructions. You can provide us with your instructions by writing to us at hello@eleven.legal.

If we are required by law to process personal data and don’t have your instructions to do so, we will notify you before we carry out the processing required by law (unless the law prohibits us from notifying you).

2.9. We will take steps to ensure data is processed securely

We have implemented appropriate technical and organisational measures to ensure we can securely process personal data. This includes measures to address the particular risks that are presented by processing, for example from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to the personal data we process on your behalf. When implementing these measures, we will take into account:

the costs of implementation of any measures (which may include, where appropriate, pseudonymising and encrypting personal data, ensuring confidentiality, integrity, availability and resilience of our systems and services, ensuring that availability of and access to personal data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures we have adopted);

the nature, scope, context and purposes of processing; and

the risks for the rights and freedoms of the data subjects.

2.10. Everyone who processes personal data is under a duty of confidence

We will ensure that everyone who has access to or processes personal data on your behalf agrees to keep the data confidential. This mainly includes Eleven Legal’s employees who are subject to confidentiality obligations under their employment contracts. If we engage any third parties to process personal data on your behalf, we will ensure that they are subject to a duty of confidence before we share any personal data with them.

2.11. General authority to appoint sub-processors

By accepting these Terms, you authorise us to appoint third parties to process personal data as a sub-processor as we see fit. This clause will be deemed to be your general written authorisation under Article 28(2) of the GDPR. We will let you know if we plan to make any changes concerning the addition or replacement of any sub-processors before we make the change.

When we engage a sub-processor, we will ensure that we have a written contract in place with the sub-processor that sets out the same data protection obligations on the third party as are set out in this clause 2 (or substantially on that sub-processor’s standard terms of business), in particular providing sufficient guarantees to implement appropriate technical and organisational measures to ensure that the processing will meet the requirements of the relevant Data Protection Legislation.

2.12. International transfers

If we need to transfer any personal data outside the UAE (for example, if our service providers store personal data on servers outside the UAE) we will ensure that appropriate safeguards are in place to keep the data secure, and that effective legal remedies are available for data subjects.

2.13. Compliance checks

You agree that we may run KYC and AML verification checks on you or your company to confirm you are who you say you are, and you hereby agree to comply with all such KYC and AML verification. You agree that your personal data (including name and address) will be collected and processed for the purposes of conducting KYC/AML checks and in accordance with our Privacy Policy.

3. No Litigation, Court Representation, Tax, Accounting or Financial Advice

3.1. We are neither a law firm licensed to provide litigation services or represent you in court nor a regulated entity.

We are not a law firm that is licensed to provide litigation services or to represent you in court and aren’t regulated as such. Law firms in the UAE are authorised and regulated by the relevant licensing authority in each Emirate and it’s important that you understand that we are not regulated or authorised by the same. While Eleven Legal is not a regulated law firm, we are not required to operate as a traditional law firm to offer our advisory services to clients. Eleven Legal is licensed to provide corporate and commercial legal services including consultancy and legal documentation. Our Services only relate to non-contentious commercial matters and we don’t carry out any of the activities that can only be provided by regulated law firms (i.e. conducting litigation, court representation, notarising or the administration of oaths).

Our Services are not intended to amount to litigation, tax, accounting or financial advice on which you should rely. If at any point you are still uncertain about your selection, you should obtain professional or specialist advice from independent legal, tax, accounting or financial advisors before taking or refraining from any action we have suggested.

4. Modifications and External Uploads

4.1. Modifications to our documents and upload of external documents

You are responsible for any wording, figures or documentation which you provide to us in the course of availing our Services. The Eleven Legal team does not review or check the legal status, enforceability or consistency of information that you provide us.

5. Confidential information

In the course of providing you with our Services, both of us understand that the other party has disclosed or may disclose business, technical, financial or other confidential, sensitive or proprietary information relating to their business (“Confidential Information”). Confidential Information includes non-public information regarding features, functionality and performance of the Service, non-public information data provided by you to us to enable the provision of our Services (company data, contracts, business plans, financials, proprietary information or company secrets etc), and any other information that, based on the circumstances under which it was disclosed, a reasonable person would believe to be confidential. Both of us agree:

to take reasonable precautions to protect such Confidential Information; and

not to use (except in the performance of the Services or as otherwise permitted herein) or divulge to any third person any such Confidential Information.

The foregoing provisions will not apply with respect to any information that any of us can prove:

(a) is or becomes generally available to the public through means other than a disclosure by you or us;

(b) was in its possession or known by it prior to receipt from the other party;

(d) was independently developed without use of any Confidential Information owned by the other party; or

(e) is required to be disclosed by applicable law or by order of a court of competent jurisdiction.

6. Proprietary rights

We own and retain all right, title and interest in and to:

(a) the Services and Site, all improvements, enhancements or modifications thereto;

(b) any software, applications, inventions or other technology developed in connection with our Services or the Site;

(c) and all intellectual property rights related to any of the foregoing, including but not limited to all text, published material, document creation, sound, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, artwork and computer code, including but not limited to the design, structure, selection, coordination, expression, and “look and feel” of the Site and any Services. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You will own all right, title and interest in and to your personal data and Confidential Information.

You hereby grant us a non-exclusive, non-transferable, revocable, royalty-free licence to use your company logo and other relevant company content or branding which you share with us in the course of us providing the Services (including, but not limited to any information you share with us), solely where relevant for the purpose of performing the Services.

No rights or licences are granted except as expressly set forth herein.

7. Payment of fees

7.1. General payment information

You will pay us the fees together with any VAT and any other applicable charges described for each Service you Subscribe for or purchase in accordance with these Terms (“Fees”). Full details of the applicable Fees can be found on our Site.

We reserve the right to change the Fees at the end of any applicable Renewal Period (defined in clause 7.4 below) upon prior notice to you, which may be sent by email.

For Subscriptions (as defined in clause 7.4 below) payment is due on the terms applicable to that Subscription as displayed at the point of purchase.

For purchases that are invoiced by Eleven Legal, payment is due in accordance with clause 7.3. Unpaid amounts may result in termination of Service.

You will be responsible for all taxes associated with your use of Services that are attributable to or due by you. If an applicable tax authority requires us to pay any taxes that should have been payable by you, we will advise you in writing, and you will promptly reimburse us for the amounts paid.

Where you are purchasing a Non-Subscription Services, we will invoice you separately to the Site and at times our team may assist you with the payment of the respective invoice by offering to manually charge the card payment details you provided on the Site directly, and if you agree the Fees due will be automatically deducted.

7.2. Additional fees

If your use of the Services requires the payment of additional Fees, you agree to pay the additional Fees in the manner provided herein. This may happen where you contact us for support with legal documents or advice other than those listed in the “Scope of Services” section of the Site.

7.3. Invoices

Payment for invoices is due on the date specified in the relevant invoice or, if no date is specified on the invoice, within 30 days of your receipt of the invoice.

If payment is not received by the due date, we reserve the right to, in addition to taking any other action at law, to (i) charge the outstanding Fees to the card payment details you provided on the Site, and you hereby consent to such deduction, (ii) charge interest on past due amounts at the rate of interest set by the UAE Central Bank plus 2% and to charge all expenses of recovery (including reasonable and properly incurred legal fees), (iii) suspend your access to the Services until overdue amounts are paid in full, including any interest assessed on the overdue amounts, and (iv) terminate our agreement.

7.4. Subscription Services

Ongoing access to all Services requires a subscription to one of our plans (“Subscription”).

The first 30 days of your Subscription (if you’ve selected a monthly plan) will constitute the “Initial Service Term”. Thereafter, your Subscription will be automatically renewed for successive periods of 30 days (if you’ve selected a monthly plan), each a “Renewal Period”, and you will continue to be charged Fees for the Subscription monthly, until your Subscription is cancelled in accordance with clause 9. The Initial Service Term together with any subsequent Renewal Periods will constitute the “Service Term”.

If you sign up to a monthly Subscription, you can cancel your Subscription at any time on or before the anniversary of the commencement of that monthly Subscription.

As such, if we do decide to change the Fees for the Subscription plan that you are currently subscribed to, we will not impose those new Fees on you without advanced prior written notice and we will allow you to choose whether to continue your Subscription on the revised prices before we begin charging you at the new price.

7.5. Non-Subscription Services

Other Services (which are not listed in the “Scope of Services” section of the Site), including but not limited to share sale and purchase agreements, shareholder’s agreements, partnership agreements, other corporate or commercial contracts, may be purchased on a one-off basis in addition to a Subscription plan.

In relation to the Fees applicable to Non-Subscription Services our team will understand your requirements and provide you with a quotation for those Non-Subscription Services which are determined on a case-by-case basis. By purchasing the respective Non-Subscription Service you agree to pay such Fees in accordance with the engagement letter entered into between you and us from time to time.

All Non-Subscription Services are non-refundable.

7.6. Refunds

All payments you make are non-cancellable and non-refundable, subject only to the provisions of this clause 7.6.

(a) Subscriptions:

Subscriptions are non-refundable.

(b) Non-Subscription Services

All Non-Subscription Services are non-refundable.

We may decide to refund you Fees you have paid for the Services if we at our sole discretion consider that we do not have the technical infrastructure to provide the Services to your company at the time of your purchase.

Any such refund is given strictly subject to the condition that we have not reviewed or created any document or provided any advice to you as part of the Subscription that is being refunded.

7.7. Incorrect bills

If you believe that we have billed you incorrectly you must contact us no later than 7 days after the date of the invoice in which the error or problem appeared. Inquiries should be directed to hello@eleven.legal.

8. Anti Money Laundering and Terrorist Financing

We may require you to complete an anti-money laundering and terrorist financing verification check to confirm you are who you say you are. Eleven Legal may also require you to complete certain anti-money laundering checks. Eleven Legal will have the right to terminate your Subscription if it is not satisfied with the results of such checks. You hereby agree to comply with all such anti-money laundering and terrorist financing checks and verification.

9. Term and termination

9.1. Term of agreement

Subject to earlier termination as provided below, our agreement under these Terms is for the Service Term specified in the plan you signed up for. Upon expiry of the Initial Service Term or an applicable Renewal Period, this agreement will be renewed automatically in accordance with clause 7.4 above until terminated in accordance with this clause 9.

9.2. Termination rights

In addition to any other remedy, either party may also terminate our agreement under these Terms upon written notice, such notice to expire no earlier than the end of the Initial Service Term or applicable Renewal Period as set out in clause 7.4.

We may terminate our agreement with you at our own discretion with immediate effect for a material breach of these Terms or for any other reason including but not limited to circumstances where:

(a) You have broken or attempted to break the law, or put us in a position where we might break the law or any applicable regulations;

(b) You are using the our Services in a way that is harmful to us, such as causing harm to our Site or our reputation;

(d) You have been abusive (as determined in our absolute discretion) to anyone working for Eleven Legal or to another user; or

(e) If we are required to do so under any law, regulation or by a governmental or regulatory authority.

You will pay in full for the Services that you contracted for.

We will continue storing your documents and data for a reasonable amount of time following cancellation of your Subscription so that you can continue where you left off once you choose to re-subscribe, but we do not guarantee that we will store this data forever and will not be held responsible or assume any liability for its deletion.

Some of the terms in our agreement will continue to be enforceable, even after termination including, without limitation, the right to be paid, confidentiality obligations, warranty disclaimers, and limitations of liability.

10. Representations & warranties

10.1. Authority

By entering into an agreement under these Terms on behalf of a company or other legal entity, you represent that you have the appropriate authority to bind such entity and its affiliates to these Terms. In which case the terms “you”, “your” and “user” shall refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with the Terms, you must not accept any agreement under these Terms and may not Subscribe for any Services.

10.2. Appropriate use

You confirm that:

(a) you are over 18 years of age;

(b) are only using the Site and Services for your own personal use or as a person with appropriate authority on behalf of a company or other legal entity;

(d) that you adhere to all our published policies then in effect.

(e) Should you not be able to confirm the above you must stop using the Site and our Services immediately.

10.3. Restrictions

You warrant that you will not, directly or indirectly:

reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services (“Software”);

modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by us or authorised within the Services);

use the Services or any Software for time-sharing or service bureau purposes or otherwise for the benefit of a third party;

introduce or permit the introduction of any virus into our IT systems;

access all or any part of our Site or Services in order to build a product or service which competes with us; or

remove any proprietary notices or labels.

10.4. Our licence to you to allow you to use our materials

With respect to any contracts, documentation, forms, agreements, or any other material obtained through, exported, or created for you by Eleven Legal (the “Materials”), we hereby grant you a non-exclusive, non-transferable, non-sublicensable licence to use such Materials only in connection with the Services.

10.5. Our indemnity to you

We will indemnify you and hold you harmless against any claims by third parties resulting from any alleged infringement by the Service of any UAE patent or misappropriation of any trade secret, provided we are promptly notified of any and all threats, claims and proceedings related thereto and given reasonable assistance and the opportunity to assume sole control over defence and/or settlement; We will not be responsible for any settlement we do not approve in writing.

The foregoing obligations do not apply with respect to portions or components of the Service (i) not supplied by us, (ii) made in whole or in part in accordance with your specifications, (iii) that are modified by you or other parties after we have delivered them, (iv) combined with other products, processes or materials where the alleged infringement relates to such combination, (v) where you continue allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement, or (vi) where your use of the Service is not strictly in accordance with these Terms.

If, due to a claim of infringement, the Services are held by a court of competent jurisdiction to be or are believed by us to be infringing, we may, at our option and expense (a) replace or modify the Service to be non-infringing, provided that such modification or replacement contains substantially similar features and functionality, (b) obtain for you a licence to continue using the Service, or (c) if neither of the foregoing is commercially practicable, terminate our agreement under these Terms and your rights hereunder and provide you a refund of any prepaid, unused fees for the Service.

10.6. Your indemnity to us

You hereby agree to indemnify and hold us harmless against any damages, losses, liabilities, settlements and expenses (including without limitation costs and attorneys’ fees) in connection with any claim or action howsoever arising as a result of an alleged violation of these Terms or otherwise from a User’s use of the Materials or Services.

You further agree to indemnify and hold us harmless against any damages, losses, liabilities, settlements and expenses (including without limitation costs and attorneys’ fees) in connection with any claim or action howsoever arising as a result of your failure to observe your obligations under the relevant data protection legislation (including but not limited to, providing any required notices to and obtaining any required consents from data subjects) or arising as a result of us complying with any documented instructions you give us.

11. Disclaimers & limitation of liability

11.1. Limitation of liability

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our gross negligence or the gross negligence of our team and for fraud or fraudulent misrepresentation.

NOTWITHSTANDING ANYTHING TO THE CONTRARY, WE AND OUR OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES WILL NOT BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THESE TERMS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY:

(a) FOR USE OF THE SITE, SERVICES OR FOR ERROR OR INTERRUPTION OF USE OF THE SITE OR SERVICES;

(b) FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS;

(d) FOR ANY MATTER BEYOND OUR REASONABLE CONTROL; OR

(e) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID BY YOU TO US FOR THE SERVICES UNDER THESE TERMS IN THE 12 MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY, IN EACH CASE, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2. Allocation of risk

These Terms fairly allocate the risks between us, on the one hand, and you on the other. You acknowledge and agree that the pricing of our Services reflects this allocation of risk and the limitation of liability specified herein and that we would not enter into this agreement without such allocation and limitation.

11.3. Cannot guarantee uninterrupted service

Whilst we do not guarantee that our Site or any Services available through it will always be available or be uninterrupted or error free, we will use reasonable efforts consistent with prevailing industry standards to maintain the Site and Services in a manner which minimises errors and interruptions in the Site and our Services. We will perform Site updates in a professional and workmanlike manner. The Site may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance or because of other causes beyond our reasonable control, but we will use reasonable efforts to communicate this via email, social media channels or on our Site, and we will aim to provide (where possible) an estimated time by which the Site and Services will resume their normal service.

11.4. Disclaimer of warranties

EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE OR USE OF TRADE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. OUR SERVICES ARE PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. WE SHALL HAVE NO RESPONSIBILITY FOR DETERMINING THAT YOUR PROPOSED USE OF OUR SITE OR SERVICES COMPLIES WITH APPLICABLE LAWS AND REGULATIONS IN YOUR JURISDICTION(S). YOU ACKNOWLEDGE AND AGREE, THAT NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, PROVIDED BY US WILL CREATE ANY WARRANTY OR CONDITION NOT EXPRESSLY STATED IN THIS AGREEMENT.

11.5. No claims against individuals

You agree to bring any claim (including negligence) in connection with any of the Services only against us, and not against any individual, however described.

12. Insurance

We have a professional indemnity insurance in place to cover claims in connection with the Site and/or related Services.

13. Complaints

We want all of our users to have a fantastic experience when using Eleven Legal, so when we hear that we have not provided a service to that standard, we want to ensure we make things right.

We hope that most matters can be resolved through an email or video-chat conversations with one of the members of our team.

However, we appreciate that some matters sometimes require further escalation. That is what this section is for.

Should you find that you need to make a complaint, we can assure you that it will be addressed swiftly, fairly and efficiently, so that we can find a resolution as quickly as possible.

If you have a complaint, we ask that you do the following:

Write an email addressed to hello@eleven.legal

Enter the subject line: “I have a complaint” and add your company name (or the account that complaint relates to on the Site).

In the body of the email, please describe as much as possible the nature of the complaint, including when the issue happened and who you had been dealing with in our team

After you send your complaint email, you will receive an acknowledgement email from us within 24-48 hours .

A senior member of our organisation will review the complaint and contact you to organise a call with you, or write back to you to discuss the matter in greater detail with you. Our initial response may offer a resolution or may begin a dialogue in an attempt to reach the best possible outcome.

14. Miscellaneous

These Terms and our Privacy Policy constitute the entire agreement with respect to access to and use of the Site and related Services. Our obligations, if any, with regard to our Site and Services are governed solely by the agreements pursuant to which they are provided and nothing on our Site or through discussions with our team should be construed to alter such agreements, unless we explicitly state in writing we are acting or allowing you to act contrary to these Terms.

You agree that any violation by you of these Terms will constitute an unlawful and unfair business practice, and will cause irreparable harm to us, for which monetary damages would be inadequate, and you consent to us obtaining any injunctive or equitable relief that we deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies we may have at law or in equity. The failure by us to enforce any provision in these Terms will not constitute or be construed as a waiver of such provision or of the right to enforce it at a later time.

If any reference in these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

A person who is not a party to these Terms has no right to enforce any of these Terms.

Our agreement under these Terms is not assignable, transferable or sublicensable by you except with our prior written consent. We may transfer and assign any of our rights and obligations under these Terms without consent. Our agreement under these Terms is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms, and that all waivers and modifications must be in writing signed by both parties, except as otherwise provided herein.

No agency, partnership, joint venture, or employment is created as a result of our agreement under these Terms and you do not have any authority of any kind to bind us in any respect whatsoever. In any action or proceeding to enforce rights under these Terms, the prevailing party will be entitled to recover costs and legal fees.

All notices under these Terms will be deemed to have been duly given when received, or if transmitted by email, the day after it is sent.

Our agreement under these Terms will be governed by the laws of the United Arab Emirates.